Brown's Automotive

dan b a month ago

Just wanted to give a well-deserved thumbs up to the owner and her staff for the honorable way they handled a customer service issue that could have gone in a completely different direction had they not demonstrated the candor they did. The tech involved went out of his way to do what he could to fix the issue and the owner, instead of denying responsibility (like some other shops I've dealt with and many I've heard/read reviews about) faced the issue head on and stated (the wording might not be exact but...) that " we are looking at this as a learning opportunity and it will allow us to provide better service for our customers going forward" and, in fact, thanked me for bringing the issue to her attention. This is the kind of customer service ethic that, IMO, separates a good business from an exceptional one and Brown's Automotive, in this situation, is the latter.

claire thomas a month ago

I came to NC 14 years ago and this Is the first business in any place that ALWAYS CONSISTANTLY I could trust would not only repair my cars to the highest standards, they also just treat me with respect and total honesty. Tonnika has now masterfully been at the helm of this wonderful shop for 10 years, taking it over when her father Sam retired. And now this is a three generation operation that obviously has for years and years and years consistently come out on top of local best businesses. I cant find enough superlatives to shower upon everyone there, I actually have fun and enjoy every visit. This is certainly your best bet for the highest quality in workmanship and customer service.

John Lancaster 2 months ago

This was my first experience with Brown’s automotive. I heard heard good things about them from neighbors and on the Nextdoor app. I have a local mechanic I’ve used for six years. They’ve been fine, but I haven’t really fallen in love with them. I had a great experience with Brown’s and will be going back there from now on I believe. People were very personable. I felt they were very honest and gave me sound advice on servicing my 15-year-old Camry hybrid.

Karlie Cain 3 months ago

Several people had recommended Brown's to me in the past and with my most recent car issues (tires), I decided to give them a call. They went ABOVE AND BEYOND. Shared information on how I could get the best deal possible on my tires, worked swiftly to get the tired installed on my vehicle, offered a loaner regardless of their ability to get to my job, the list goes on! They ended up turning around the job quickly and for a price I felt really good about. Already scheduled a return for additional service needed later this month. Highly, highly recommend!

Lisa Corby 4 months ago

There are no words to say how grateful and thankful I am for all the help Stuart and Browns Automotive did for my son’s car after his accident!!! They are amazing! Kept me updated the entire time, detailed explanations of what was going on, and great prices. Very happy with everything!!!